Privacy Policy

At Baho Coffee Company ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders and quotation requests
• To communicate with you about your inquiries, orders, and our services
• To send you marketing communications (with your consent)
• To improve our website, products, and services
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure security
• To analyze website usage and trends

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use industry-standard encryption technologies and secure payment processors to protect sensitive information, including payment details.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting business (e.g., payment processors, email services, shipping companies)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer or merger (with notice to you)

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may limit certain website functionality.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent at any time (where applicable)
• Lodge a complaint with relevant data protection authorities

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

As a coffee export company, your information may be transferred to and processed in countries outside of Rwanda. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: